Last night, the popular discount webhosting company, Bluehost went down. Down as in everything was turned off – websites went dark, no email. They are located in Provo Utah. Apparently a nearby power transformer exploded, there was a small fire and the city power company asked everyone in the area to power down while they fixed it.
As soon as the servers went down the tweets and retweets started.
Harsh, mean, overly judgmental? Perhaps. Then again, their sites were offline. I have to say, like these and many more people when the downtime started I headed over to Twitter.
Unlike the above people, instead of broadcasting my angst I started listening. Here’s what I found…
Don’t get me wrong, I’m NOT saying the hosting company is the tops of hosting companies. It just got me to thinking that these days we’re so eager to hop on twitter and virtually stone the next company that wrongs us.
Just a couple of thoughts…
Did you signed up for Bluehost because it had the best uptime record of any webhosting company on the planet or did you go with them because it was $7 a month, unlimited hosting, unlimited domains?
For that $7 a month should they have a full time army of customer service reps ready to answer your personal phone call? Would you rather have the few people on the staff at the time of crisis STOP working on getting the sites back up and running so they could personally respond to your tweet?
As for advanced warning. I believe they host millions of sites, that’s millions of emails. Yes there are bulk email options out there but even those dish the emails out in smaller batches. This was the result of an accident and a rapid emergency response was in order. Locally we had a Gas Pipeline explode here in the bay area. Many people lost their homes, many others were forced to evacuate post haste. When things happen and you need to react fast sometimes there just isn’t the time or resources to do everything – right?
For the BEST response I really liked this one. That guy should get a raise!
I don’t know, maybe this is just me but I just have to wonder why and where this “they owe me, they’ve wronged me, let’s all stone them!” thought process comes from.
Am I wrong here?