Ok, I see you filled out the form! Yay!
Next, I’ll send you an email letting you know what questions I have about the project, what I’ll need from you (assets, login credentials, etc) and we’ll get started.
The best way to communicate is via email (Mike@AreWeConnected.com) with a different subject line for each project and bullet points within the body for the various tasks involved. If you are referring to a page, post or website it’s always a great if you include the url. Screenshots are sometimes helpful as well.
Does that all make sense? Good!
I know you agreed to the TOS but did you read it? Who does, right?
Here is one of the important parts.
7. Office Hours & Communication. Office hours are Monday through Friday 9:00 am to 5:00pm (PST). Email is to be the primary form of communication between Client and Service Provider. Service Provider is available for phone calls during office hours only. Occasional calls of only a few minutes in duration are not typically billed to Client. However, the time of both parties must be respected, and calls lasting over 10 minutes will be billed to Client. Telephone meetings must be prescheduled. Cancellation requires a minimum of 24 hours advance notice. Missed meetings or cancellations without sufficient notice will be billed to Client.
8. Projects Completion. Basic support receives 24-48 hours attention. Each new or special project requires a minimum three (3) days lead time. Client will provide sufficient notice and allow for reasonable timeframes for project completions. Rush projects of 24 hours or less and projects requiring weekend or holiday work may be subject to a 25% surcharge and/or other rush fees. Service Provider reserves the right to refuse any project or service request.
That said, most items get done a whole lot quicker than that based on my present workload.